Last Updated: 4th of April,2026
This Refund & Cancellation Policy applies to payments made for Kartlee services, a product of Softricity Pvt Ltd.
1. Scope
This policy applies only to:
- Subscription plans
- Paid features or services offered by Kartlee
This policy does NOT apply to:
- Products sold by merchants using Kartlee
All merchant-related refunds are handled by the respective store owners.
2. Subscription Fees
Kartlee may offer paid subscriptions for access to advanced features.
- All fees are billed in advance
- Fees are non-refundable unless stated otherwise
3. Cancellation
You may cancel your subscription at any time.
- Cancellation will stop future billing
- You will continue to have access until the end of the billing cycle
4. No Refund Policy
Unless required by applicable law:
- No refunds will be issued for partial usage
- No refunds for unused subscription periods
5. Exceptions
Refunds may be considered in exceptional cases such as:
- Duplicate payments
- Technical errors caused by Kartlee
Such requests are reviewed on a case-by-case basis.
6. Chargebacks
If you initiate a chargeback:
- Your account may be suspended or terminated
- Access to services may be revoked
7. Changes to Policy
Kartlee reserves the right to modify this policy at any time.
8. Contact Us
For refund-related queries:
Softricity Pvt Ltd
H No. 112, MP Jain Street, Old Grain Market
Safidon, Jind, Haryana 126112, India
Email: support@softricity.in