Last Updated: 4th of April,2026
Kartlee ("we", "our", "us") is a product of Softricity Pvt Ltd, located at:
H No. 112, MP Jain Street, Old Grain Market, Safidon, Jind, Haryana 126112, India
Email: support@softricity.in
This Privacy Policy explains how we collect, use, and protect your information when you use Kartlee.
1. Information We Collect
a. Account Information
- Name
- Email address
- Login credentials (including social login)
b. Usage Data
- IP address
- Device and browser information
- Pages visited and interactions
c. Store Data (Merchant Data)
- Store content, products, and configurations created using Kartlee
2. How We Use Information
We use your information to:
- Provide and improve our services
- Create and manage your account
- Enable integrations (payments, shipping, etc.)
- Communicate updates and support
- Ensure security and prevent fraud
3. Payments and Financial Data
Kartlee does not collect or store payment information of merchants or their customers.
All payments are processed through third-party payment gateways selected by merchants.
4. Data Sharing
We may share data with:
- Third-party service providers (hosting, analytics, integrations)
- Payment gateways and shipping providers (via integrations)
We do not sell your personal data.
5. Data Retention
We retain your data as long as your account is active or as required by law.
You may request deletion of your data by contacting us.
6. Cookies
Kartlee may use cookies and similar technologies to:
- Improve user experience
- Analyze usage
- Enable essential platform functions
7. Data Security
We implement reasonable security measures to protect your data. However, no system is completely secure.
8. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Correct your data
- Request deletion
To exercise your rights, contact us at support@softricity.in
9. International Users
Kartlee is accessible worldwide. By using our services, you agree to the transfer and processing of your data in India.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of Kartlee means you accept the updated policy.
11. Contact Us
Softricity Pvt Ltd
H No. 112, MP Jain Street, Old Grain Market
Safidon, Jind, Haryana 126112, India
Email: support@softricity.in